Boomerang

Boomerang

Boomerang gives you full visibility and control over the returns process

The Sales Force team will receive daily notification through the Boomerang App of returns generated in real time at each of the points of sale registered under their responsibility for timely service and follow-up within a maximum period of 7 days after receiving the notification.

The Sales Force will go to the point of sale and carry out the return process according to the reason for the failure:

100% freezer failure,

50% power failure,

100% expired product

It will count the retraction and generate an evaluation ticket on the device, then issue the credit note request ticket, at the same time asking the store manager to capture the last 6 digits of the NDCred.

Once this information has been shared and captured, the Sales Force will ask the store leader to print your return ticket to cross the OXXO-UL stamps and sign the generated return.

The Sales Force will remove the reduction, along with scanning the credit note request, customer return ticket and service order sheet (if applicable) using the Boomerang App in a secure space. in just a few simple steps that will take no more than 1 minute.

The status of each notification will be automatically updated according to the registration and tracking of the return, providing real-time visibility of Non-Cleared returns, based on the return date and the time each case is handled by the person responsible.

Where:

Everything that is pending will receive the color “Red”.

For NDCred issued 15 days late “Yellow”.

To NDCred generated at the time “V7up Down erde”.